The biggest complaint in real estate today is the lack of communication. Customer’s complain that when they call an agent, they can’t get a call back or there is no follow-up while working with their agent. As a fellow Realtor, I have run into these agents and fully understand why this is frustrating for our customers. For example, last week I was showing a house to a buyer. There were several questions regarding the house, such as the age of the roof and so on. I tried to call the agent for information, not once, but twice but could not seem to get a call back. The next day, when I tried to find this listing, the house was off the market. The listing agent still has not returned my call, even to say that she had a contract. Is this a case of being too busy or is it just plain rude? From the caller’s side, it looks like a lack of manners. So, to my fellow agents and anyone else who needs to hear this, just in case you never had phone etiquette training, or your parents never taught you this lesson, here it is: When someone (anyone) calls you, if you can’t pick up the phone immediately, call them back.